Student Information

Our team are committed to making the journey of your training as successful as we can. To do this we have a range of policies and procedures that support our quality training offering.

Everyone has a different training journey and learning style. We recognise this and will offer as much support as possible to help you complete your course. Support services we can offer you can include: one on one help, more time to complete assessment work, alternative resources, materials and numeracy and literacy support.

Your trainer can provide greater detail on the support services available.

Policies and Procedures

We welcome feedback on our courses as it provides the opportunity to improve our services or the chance to celebrate our successes! We value both equally. You may like to comment on our trainers, facilities, resources or learning materials by sending an email to

If you have a complaint, please email

AIVD encourages students with disabilities to access our training under the Equal Opportunity Act (2010)